Amovita Consulting and the Queensland Community Housing Coalition present you with the October Training Presentations:
Best Practice Case Management
Date: Tuesday 4th - Thursday 6th October, 2011
Venue: Housing Institute of Australia (HIA), South Brisbane
Presenter: Rebecca Stephens
The course will cover the following units from the Certificate IV in Community Services Work (CHC40708): Establish and monitor a case plan; Undertake case management for clients with complex needs; Develop, facilitate & monitor case managementAn important element of effective service delivery which meets the needs of clients is quality case management.
This course will address how to develop and implement a case management plan that will meet the needs of clients and your Service. The workshop will be practice based, interactive and you will take away valuable skills, tools and resources you can use to get the best out of your case management.
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Mediating Conflictual Situations
Date: Tuesday 11th October, 2011
Venue: Brisbane
Presenter: Rebecca Stephens
Mediation is vital to increasing mutual understanding between parties, preserve valuable relationships and promote a culture of ownership and commitment to change. Having an unbiased, calm and skilled mediator is a must when you are resolving situations of conflict between parties.
This interactive seminar will present you with a number of different mediation techniques and strategies that you can use in your workplace to assist you in minimizing and resolving conflict.
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Strategic Communications 101 with Government
Date: Tuesday 18th October, 2011
Venue: Brisbane
Presenters: Winston and Tracey Harris
This presentation will equip you with the necessary information, skills and tools to be a key proactive policy player in today’s policy environment.
We show you the necessary tools of engagement with key policy players, understand how you can compliment the work of your Peak organisation, who to talk to when, how to prepare for that all important meeting, engaging in Community Cabinet forums and understand the roles of key players. You will develop a common language framework for getting your message across.
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Captivate Your Audience - Presentations With Impact
Date: Thursday 20th October, 2011
Venue: Brisbane
Presenter: Rebecca Stephens
Planning a well structured presentation and delivering it with confidence and within high performance principles is vital for today's workplace. Being able to develop and deliver a presentation for impact takes skill and talent.
This workshop will engage you in a process to plan a well structured presentation, to deliver it with confidence and evaluate your performance through the acquisition of new knowledge and skills in presenting. It will enable you to confidently and competently speak formally to others in inspiring and motivating ways that will facilitate a successful transfer of knowledge to your audience.
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Managing Quality Client Services
Date: Tuesday 25th - Wednesday 26th October, 2011
Venue: Housing Institute of Australia (HIA), South Brisbane
Presenter: Margaret Ponting (QCHC)
Participants completing the course will be able to plan and manage the viability of their organisations, including compliance and quality management, financial management, project and change management; manage an effective work environment including the internal and external relationships of the organisation (staff, tenants/clients, other services and appropriate networks for the organisation); and plan and coordinate the organisation’s resources and assets (properties) effectively.
This workshop forms part of the Diploma of Social Housing and Diploma of Community Services Coordination.
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